Shipping policy

Thank you for shopping at ZFlipCases! We are proud to offer free shipping on all orders, no matter where you are. Below you'll find everything you need to know about how and when your order will arrive.

Order Processing

Orders are processed within 1–3 business days (Monday to Friday). Once your order is processed and shipped, you'll receive a confirmation email with tracking details.

Shipping Options & Estimated Delivery Times

We provide fast and free shipping worldwide. The following are estimated delivery times by region:

  • United States
    • Express Shipping: 5–8 Business Days
    • Standard Shipping: 5–10 Business Days
  • Europe
    • Express Shipping: 5–8 Business Days
    • Standard Shipping: 5–14 Business Days
  • Australia & Canada
    • Express Shipping: 5–8 Business Days
    • Standard Shipping: 5–14 Business Days
  • Rest of the World
    • Express Shipping: 5–8 Business Days
    • Standard Shipping: 14–20 Business Days

Please note: These are estimated delivery times and may vary due to customs clearance, holidays, or carrier delays.

Order Tracking

You can track your order at any time using our tracking page:
https://www.zflipcases.com/apps/trackingmore

Once your order ships, you will receive a tracking number via email. Please allow 24-48 hours for tracking information to update in the carrier's system.

Incorrect Address

If you entered an incorrect address during checkout, please contact us at contact@zflipcases.com within 24 hours.

Address changes cannot be guaranteed beyond this period. We are not responsible for orders shipped to incorrect addresses after this timeframe or for any additional shipping charges that may result from address corrections.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at contact@zflipcases.com within 7 days of the expected delivery date.

We'll open a case with the shipping carrier and, if confirmed lost or damaged, we will offer a replacement or full refund.

Customs and Import Duties

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our product prices or shipping costs and are determined by your local customs office.

We recommend checking with your local customs office for more information about potential charges before placing your order.

Returns

We offer hassle-free returns within 15 days of delivery. Items must be unused and in original condition.

Customers in the European Union are entitled to a 14-day withdrawal period under EU consumer protection regulations.

Please review our Return & Refund Policy for full details on how to initiate a return.

Restricted Shipping Destinations

At this time, we do not ship to the following countries:

  • Aruba
  • Barbados
  • Bolivia
  • Cayman Islands
  • Dominican Republic
  • Ecuador
  • Fiji
  • Guatemala
  • Haiti
  • Honduras
  • Iraq
  • Kosovo
  • Mongolia
  • Panama
  • Paraguay
  • Saint Martin
  • Trinidad & Tobago
  • Venezuela

Need Help?

If you have any questions about shipping or your order, don't hesitate to contact our support team:

Email: contact@zflipcases.com
Phone: +1 657 3480287
Support Hours: Available 24/7

We appreciate your trust in ZFlipCases. Thank you for choosing us!

Last updated: October 24, 2025